Return & Refund Policy

A. Overview

AK Furniture may allow returns or exchanges for eligible products purchased through our website. Approval depends on the product condition, the reason for the request, and the timing of the request in relation to the order.

This policy is designed to be clear and fair. If there is any uncertainty, our support team will review the request and share the next step.

B. Return Eligibility

A product may be eligible for return if all of the following conditions are met:

• The product is unused and in the same condition it was received.
• Original packaging, labels, and tags are retained where applicable.
• Accessories, boxes, or identified items are included with the return.
• The customer can provide proof of purchase or the order/reference number.

Return eligibility is assessed on a case-by-case basis and may be affected by product category, condition, or the nature of the concern.

C. Non-Returnable Items

Some items may not be eligible for return, including products that are damaged due to misuse, worn, altered, custom-made, opened for hygiene or personal use where required, or otherwise excluded by the business rules configured for the store.

Non-returnable items are determined by the business configuration and may differ by product type. Customers should review the product detail and return instructions before placing an order.

D. Return Window

The store return window is configured as: Confirmed for each order. Requests outside this configured window may be reviewed only when the business allows an exception.

E. Exchange Policy

A customer may request an exchange for a different color, finish, or variant when the original product is eligible and the requested replacement is available. Exchange requests are subject to stock availability, approval by the store, and any additional shipping or price difference.

If the requested exchange item is unavailable or not eligible, the request may be treated as a refund or rejected according to the business rules.

F. Damaged Product

If an item arrives damaged, the customer should report the issue promptly with the order number, photos if available, and a brief description of the damage. We will review the details and advise on repair, replacement, return, or refund eligibility as appropriate.

G. Wrong Product

If the customer receives a different product than the one ordered, the customer should contact the store as soon as possible. We will confirm the mismatch, arrange return of the incorrect item if required, and complete the next step according to the approved resolution.

H. Missing Items

If a package is missing a product, accessory, or component, the customer should report it with the order number and a description of the missing item. We may ask for photos or additional details before approving a replacement or refund.

I. Refund Process

Refunds are processed once the return request is approved, the product is verified, and any return conditions are satisfied. The customer is informed of the current refund status via the return tracking page or support communication.

The refund method depends on the original payment arrangement and the policy followed by the store. Refund processing time is configured as Confirmed after return review. We do not guarantee exact settlement timing beyond the agreed processing window.

J. Return Shipping

The responsibility for return shipping depends on the reason for the return. In general, shipping may be covered by the store for eligible damaged, wrong, or incorrect items; otherwise, customers may need to arrange and pay for return shipping as configured by the business.

Shipping cost details are configured as Shown before checkout is completed.

K. Return Request Process

1. The customer logs into the account.
2. The customer opens the Orders section.
3. The customer selects an eligible order.
4. The customer selects the relevant product.
5. The customer selects the return reason.
6. The customer adds a description and photos if supported.
7. The customer submits the return request.
8. The admin reviews the request.
9. The customer receives a status update.
10. The product is returned to the store or delivered for inspection.
11. The admin verifies the received condition.
12. Refund or exchange is processed according to the approved outcome.

L. Return Statuses

The store may use the following statuses for return workflow management:

• REQUESTED
• UNDER_REVIEW
• APPROVED
• REJECTED
• RETURN_SHIPPED
• RECEIVED
• INSPECTING
• REFUND_PENDING
• REFUNDED
• EXCHANGE_PENDING
• EXCHANGED
• CANCELLED

Only the statuses suitable to the business workflow and order architecture are used. Statuses are updated by the admin and displayed to the customer through their return tracking page.

Contact and Support

For help with return requests, product issues, or policy questions, contact the customer care team:

• Support: Contact page